Delivery and Returns

 

At Skyline Grower we put our customers first. All our products come with a 12 month warranty from date of purchase. If your goods are faulty or damaged then we will replace them. However, if you are unhappy with a product, or want to return an item, then we allow 28 days from date of purchase if the product has not been used or damaged. All items must be returned as sold with all appropriate packaging in place, as per our terms and conditions of sale. If an item is returned in a state that cannot be resold, then the product maybe refused and will be returned to the customer accordingly.

FREE UK RETURNS ON ORDERS OVER £100

Please contact returns@skylinegrower.com for a FREE returns label, this will arrive with you in 2-3 working days. When returning a product to us, please make sure the box is secured and safe to prevent damages. Please place the returns label on top of the box, away from the edges and creases, then take to your local Post Office. We can also offer a FREE parcel collection service, if you wish to return your products using this method then please contact us to confirm a time slot. Once your return is received at SKYLINE GROWER, we will process your return and refund within 14 days of receiving the returned item, providing the product is in its original packaging and condition. We advise that you keep your proof of postage, so we can process the return more efficiently.

For all orders under £100, you will need to arrange the return of your parcel using a carrier of your choice to the address below. We strongly advise obtaining your proof of postage and tracking number to prevent any discrepancies.

Skyline Grower (Hydrogarden Ltd) 1 Progress Close, Leofric Business Park, Binley, COVENTRY CV3 2TF

 

Please note: 

Returning items are the responsibility of the sender until the parcel has been received by the returns department at SKYLINE GROWER. It is advisable to obtain a receipt of postage from the Royal Mail or add a tracked service to the parcel so that you can track the progress of your return.

Post Office

• Return through your local Post Office store in 11,500 locations
• Use our free PO BOX service returns label
• Processed within 14 days